Maintenance requests
How to report a maintenance issue.
Submit through your AppFolio tenant portal. Emergency? Call us directly.
What counts as an emergency?
Emergencies justify a phone call — and an immediate response. Everything else goes through the portal so we can dispatch it efficiently.
Emergencies — call us
- ·Active water leak or flooding
- ·No heat in winter (below 50°F outside)
- ·No AC in extreme heat (above 90°F outside)
- ·Sewer backup
- ·Electrical sparking or burning smell
- ·Gas smell
- ·Lockout (call during business hours)
- ·Broken exterior door or window — security risk
Not emergencies — use the portal
- ·Slow drain
- ·Dishwasher / appliance malfunction
- ·Light fixture not working
- ·Garage door issue
- ·Cosmetic issues (paint, caulking)
- ·Pest control concerns
- ·Lawn / landscaping issues
- ·HVAC running but not optimal
Life-threatening emergencies: Always call 911 first, then call us.
Response times
What to expect.
Emergency (calls)
Active leaks, no heat/AC, security risks
Same day
Urgent (portal)
Major appliance failures, plumbing concerns
1–2 business days
Standard (portal)
Most maintenance requests
3–5 business days
Cosmetic / non-urgent
Things that aren't impacting habitability
As scheduled
Tips for a faster fix
- ·Include photos. Pictures cut diagnosis time in half — and reduce return visits.
- ·Be specific. "Kitchen sink slow drain" beats "plumbing issue."
- ·Tell us your access preferences. "OK to enter without me present" speeds things up.
- ·Mention pets. Vendors need to know if there's a dog in the yard or a cat that shouldn't get out.
- ·Track your request in the portal. You'll see vendor scheduling, status updates, and completion confirmations.