The questions owners actually ask.

Tiered monthly management — 10% of monthly collected rent for 1–5 properties, 9% for 6–10, 8% for 10+. Add 50% of first month's rent for full-service leasing (2 months' rent for standalone leasing-only) and $300 per property per year for renewals. No setup fee. Full breakdown on the Pricing page.

No. The management fee is calculated on rent we actually collect. When the property is vacant, no management fee applies. Marketing and placement effort during vacancy is included in the leasing fee, charged only when we sign a qualified tenant.

No. You can specify preferred vendors during onboarding. We maintain a vetted vendor list that's available to you, but if you have a plumber or HVAC tech you already trust, we'll use them. For after-hours emergencies when your preferred vendor isn't available, we use our network.

For repairs under $400 (or whatever threshold you set in your management agreement), we authorize the work and bill the cost directly to your owner statement. For repairs over the threshold, we contact you for approval before authorizing — except in true emergencies (active water leaks, no heat in winter, no AC in extreme heat, etc.) where we'll act and notify you immediately.

Owner payouts are issued by the 10th of each month, covering rent collected the prior month. The exact date depends on when the tenant pays (rent due on the 1st, grace period through the 5th). Owner statements are generated by the 15th of each month and visible in real time in your AppFolio owner portal.

Yes, with 30 days' written notice. We do not charge a contract termination fee. The transition process (handing back tenant communication, transferring lease docs, finalizing accounting) is documented in your management agreement.

Standard escalation: late notice on day 6, formal demand on day 10, eviction filing on day 15 (or per your direction). We coordinate with eviction attorneys; the legal fees and court costs are direct expenses (not management costs) and pass through to you. Tenant screening is designed to prevent this, but no screening is 100% — we move fast when it happens.

Standard criteria: credit score, income-to-rent ratio (typically 3x monthly rent), employment verification, rental history (we contact previous landlords), criminal background within legal limits, and eviction history. We apply criteria consistently — same standards for every applicant on a given property.

Yes. The AppFolio owner portal shows real-time financial activity, maintenance work orders, tenant communication summaries, and property documents. Owner Portal link.

No. Out-of-state owners are a substantial share of our portfolio. AppFolio's owner portal gives you complete visibility. We handle all on-the-ground work; you handle strategic decisions.

Yes, when the property and the prospective tenant both qualify. Section 8 placements involve additional documentation and inspection processes — we handle those.

Yes. We coordinate showings with tenants (subject to lease and notice rules), and we work with the broker handling the sale. If the property is sold and the buyer wants HCO to continue managing, the management agreement transfers seamlessly. If the buyer wants to self-manage, we hand off cleanly.

Not directly — but our sister company Homestead & Co does. Many HCO owners use Homestead & Co for rental property purchases and HCO for the management. The relationship is disclosed openly; no requirement to use both.

Eviction of a tenant during ongoing major property damage. We coordinated emergency contractor work, filed eviction paperwork, secured the property during the legal proceedings, and oversaw full make-ready before re-listing. Total owner cost was significant but every charge was itemized, every contractor invoice was the actual contractor invoice, and the property was re-leased within 5 weeks of the eviction completion. The transparency on cost was what kept the owner relationship intact through a difficult situation.